Thank you for shopping at NHD Distribution! We are committed to providing you with the best possible shopping experience, including reliable and timely shipping. This Shipping Policy outlines all the essential information related to our shipping process, carriers, delivery times, and more.
1. Shipping Carriers: We have partnered with UPS (United Parcel Service) as our primary shipping carrier to ensure efficient and secure deliveries for our customers.
2. Order Processing Time:
- All orders are processed within 3 to 5 business days from the time of purchase.
- Orders placed on weekends or public holidays will be processed the following week.
3. Shipping Rates: Shipping rates are calculated based on the total weight of the order, the destination address, and the shipping method chosen at checkout. The exact shipping cost will be displayed during the checkout process for your review before making payment.
4. Estimated Delivery Times: The estimated delivery time depends on the shipping method chosen at checkout and the destination address. Please note that the provided delivery times are estimates and not guaranteed. Delivery times may be affected by factors beyond our control, such as adverse weather conditions or delays caused by the shipping carrier.
Estimated delivery times once order has been confirmed by our team:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-4 business days
- Overnight Shipping: 1-2 business days
5. Order Tracking: Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package on the UPS website.
6. International Shipping: At this time, we only offer shipping within North America. We do not support international shipping. Please ensure that you provide a valid shipping address within North America to complete your purchase.
7. Address Accuracy: Please ensure that the shipping address you provide during checkout is accurate and complete to avoid any delays or mis-deliveries. We will not be responsible for any issues resulting from incorrect or incomplete address information.
8. Shipping Restrictions: Certain products may have specific shipping restrictions due to legal or logistical reasons. If your order includes any restricted items, we will notify you promptly, and we reserve the right to cancel or modify your order accordingly.
9. Lost or Damaged Packages: In the unfortunate event of a lost or damaged package during transit, please contact us immediately. We will work closely with UPS to resolve the issue and ensure you receive a satisfactory resolution.
10. Shipping Updates and Delays: We strive to provide timely updates regarding any shipping delays or issues that may arise. However, please note that some unforeseen circumstances may cause delays in the shipping process. We appreciate your patience and understanding in such situations.
11. Shipping to Multiple Addresses: If you wish to send items to different locations, please contact our customer care department to coordinate your separate shipping addresses HERE.
12. Free Shipping Offers: From time to time, we may offer free shipping promotions. Please note that free shipping offers will be subject to specific terms and conditions, which will be clearly communicated during the promotion period.
If you have any further questions or concerns regarding our shipping policy, feel free to contact our customer support team at CS@NHD.LLC or click HERE. We are always here to assist you!
Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version available on our website for the latest updates.