At NHD Distribution, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes issues may arise, and we are committed to addressing them promptly and fairly. This Return Policy outlines the conditions and guidelines for processing returns for products purchased from our Shopify store. Please read this policy carefully before making a purchase.
- Eligibility for Returns:
1.1. Defective or Damaged Products: We accept returns for products that are defective or arrived damaged. If you receive a defective or damaged item, please contact our Customer Support Team within 7 days of receiving the product. To be eligible for a return, the product must be unused, in its original packaging, and include all accessories, parts, and documentation that came with it. We also require photos and/or additional evidence of the defective or damaged product to be eligible for a product return.
1.2. Non-Eligible Products: We do not accept returns for any other reasons besides the product being defective or damaged. Examples of non-returnable items include (but are not limited to):
- Products with visible signs of wear and tear, misuse, or mishandling.
- Products missing original packaging or accessories.
- Products that have been modified or altered from their original condition.
- Digital products, downloadable software, gift cards, and personalized/customized items.
- Return Process:
2.1. Contact Customer Support: If you believe you have received a defective or damaged product, please reach out to our Customer Support Team via firstname.lastname@example.org or our contact page HERE within 7 days of receiving the product. Provide them with your order number, a detailed description of the issue, and any relevant photographs or evidence.
2.2. Evaluation: Our Customer Support Team will assess your return request to determine if it meets the eligibility criteria. We may request additional information or evidence to facilitate the evaluation process.
2.3. Authorization and Return Instructions: If your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed with the return. Do not send any items back to us without obtaining an RMA number first.
2.4. Return Shipping: You may be responsible for the costs of shipping the product back to us depending on our customer service department's determination. Please follow all the provided instructions to return your item(s) back to us. Also, we request you to use a trackable shipping method and consider purchasing shipping insurance to protect against any damage or loss during transit if you are required to ship the item(s) back to us.
- Inspection and Refunds:
3.1. Product Inspection: Upon receiving the returned item, our team will inspect it to verify its condition and ensure it meets the return eligibility criteria. If the product does not meet these criteria, it may be ineligible for a refund.
3.2. Refund Processing: If the returned product is deemed eligible for a refund, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase.
3.3. Refund Amount: The refund amount will only cover the cost of the product. Shipping charges, handling fees, or any other associated costs may not be refunded unless the product was defective or damaged due to our error.
- Processing Time:
4.1. Approval and Refund: Once we receive the returned product and confirm its eligibility, we will process the refund within 7 to 10 business days. The exact timing of the refund may vary depending on your payment method and financial institution.
- Contact Information:
If you have any questions or concerns regarding our Return Policy, please contact our Customer Support Team at:
- Amendments to the Return Policy:
We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes to this policy will be posted on our website, and the revised date at the top of the policy will reflect the effective date of the modifications.
By making a purchase on our Shopify store, you agree to abide by the terms and conditions outlined in this Return Policy.