What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also support payments through PayPal.

How much does shipping cost?
Shipping costs may vary depending on your location and the size of the order. You can find the exact shipping cost at the checkout page before completing your purchase.

Can you ship outside of the United States?
At this time we can only ship within the United States and Canada. Stay tuned for updates on International shipping coming soon.

Where are your offices located?
NHD main offices are located in beautiful Austin Texas.

Can I track my order?
Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to track the status of your shipment.

How can I contact your customer support?
You can reach our customer support team by sending an email to cs@nhd.llc or by using the contact form on our website. We aim to respond to all inquiries within 24-48 hours.

Can I return or exchange items if I change my mind or if there's an issue with the product?
Unfortunately, we do not accept returns or exchanges for change of mind or product-related issues. All sales are final. We encourage you to carefully review your order before completing the purchase.

What if I receive a damaged or defective item?
We strive to ensure all products are in excellent condition before shipping. In the unlikely event that you receive a damaged or defective item, please contact our customer support within 7 days of delivery, and we will investigate the issue and provide an appropriate resolution.

How do I know that my personal information is secure?
We take data security seriously and employ industry-standard encryption and security measures to safeguard your personal information. You can review our Privacy Policy for more details.

How long does it take to process and ship an order?
Orders are typically processed within 5-7 business days. Once your order is ready for shipment, you will receive a confirmation email with tracking information.

What if my package is lost in transit?
In the rare event that your package is lost during transit, please contact our customer support, and we will work with the shipping carrier to investigate and resolve the issue.

Can I ship to a different address than my billing address?
Yes, during the checkout process, you can specify a different shipping address if needed.

Are the product images accurate representations of the items?
Yes, we strive to provide accurate and high-quality product images. However, please note that colors may appear slightly different due to monitor settings.

Can you handle large bulk orders for medical products?
Yes, we are well-equipped to handle large bulk orders. Our company has the capacity to fulfill both small and large-scale orders to meet your specific needs.

How do you ensure the quality and authenticity of your medical products?
We source our medical products directly from reputable manufacturers and authorized distributors. Our quality assurance team conducts thorough inspections to verify authenticity and adherence to strict quality standards.